Customer service

Knowledge Skills Attitude

Businesses spend vast sums of money on promoting their business and making claims about the quality of service they provide to their customers. However, given the law of averages then every business will fail its customers at some point. It’s imperative that customer facing staff deal effectively with customers’ dissatisfaction because ultimately customers can vote with their feet. If you’d like to ensure that this doesn’t happen to you then take a look at equipping your staff with the skills to provide excellent service and recover that service should it break down.

  • Download our course outlines here
  • • Customer Service Excellence
    • Setting Service Standards
    • Developing Service Super Heroes
    • Dealing with Dissatisfaction

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