We appreciate that sometimes you’ve not made a firm decision or got sign off for a project and this may put you off engaging with potential training providers. Here at KSA we have an informal engagement process and then a formal process that gets any project underway.

1. Call
2. Chat
3. Understand
4. Plan

Give us a call or even e-mail us to request we call you at a time that’s convenient. We can then chat about your requirements or the challenges you face. We won’t ask you for formal details or a commitment – it’s purely a chance to have a no obligation discussion about your needs and potentially what KSA could do to meet them. The outcome of this discussion will be a mutual understanding of the requirement and how it could be met. We find this informal process works well and that the clients leave with a plan of how to move forward with their project.

Should you wish to proceed with KSA for your project then there is a more formal approach. Most projects have four stages;

This usually involves spending time with the client on site to truly understand the project in the context of the organisation and its culture and to engage with key stakeholders. This could range from a couple of hours to a number of days depending on the project.

This is completed away from the client and involves developing the content, materials and activities together for a training intervention or development of a project plan if it is an OD project. The design and customisation phase is to provide the client with a totally bespoke solution which incorporates the vital cultural information gathered in phase 1.

Once things have been designed we can then execute the project either delivering training or project management.

We provide the client with feedback from every course and project but can also work closely with you for more detailed evaluation so you can understand your return on investment.

Sarah worked with us during a particularly challenging time for the business when we had to deliver large scale change. She worked with us in a very pragmatic and commercial way to introduce a variety of mechanisms that would assist the change process. Although challenging she was also extremely supportive in her approach. She used a blend of different approaches (consultancy, coaching, mentoring, direction, training) in order to get the right solutions for us.

KSA quickly understood our requirements and integrated into our organisation, adopting our language and values enabling them to building credibility with stakeholders. Their approach was very flexible, relaxed and friendly yet at the same time professional making them very easy to work with. From the start their focus was on ensuring they met our needs, they suggested strategies which ensured colleague engagement and consequently the new review process was welcomed into the organisation and is now being fully utilised at all levels.

Sarah is a highly professional consultant who is acutely aware of the challenges faced in organisations today. She was easy to work with and is extremely customer centric in her approach to projects. Materials are produced to a high standard and timescales are always adhered to. She is open to feedback and adapts her approach and/or materials accordingly. I would highly recommend her services in coaching and training.

We have engaged the services of Sarah Goodfellow of KSA Ltd on a number of occasions and have always found her to be a consummate professional, extremely knowledgeable and flexible in approach: She can work quickly and accurately to deliver business results. The approach she took with all projects was to work collaboratively with the team in order to truly understand the challenges the organisation faced. Armed with this information she was then able to implement innovative, practical and commercially focussed solutions.